web application developers you can trust
Integrating Your Many Systems to Work Together as One
We streamline customer engagements integrating their multiple channels, ensuring a seamless and consistent brand experience that increase retention rates by at least 35% and brings higher customer satisfaction.
At Tepui Cloud, we believe your customers should have the same experience with your brand — no matter where they find you. That’s why our omnichannel integration services bring together all your customer touchpoints into one connected, efficient, and automated system.
Recently, we helped a published author not just sell more books, but also grow a loyal audience, book more speaking engagements, and sell private coaching sessions — all from a consistent, unified brand presence across platforms.
The Challenge
Whether you’re a local service business or a personal brand, inconsistent messaging and disjointed systems can:
- Confuse customers
- Waste marketing spend
- Lower engagement
- Create bottlenecks in sales and support
Our author client had:
- A scattered online presence with no centralized strategy
- Separate systems for book sales, email, events, and coaching
- Difficulty keeping brand voice consistent across all channels
- Missed opportunities to cross-promote services
Incosistent Messaging Hurts Your Business
Our Integrated Solution
We don’t just connect systems — we connect the customer journey from start to finish. For this project, we:
Connected these channels:
- Web – Fully optimized author website with integrated blog and events calendar
- Search Engines & Maps – Local SEO setup for speaking events and appearances
- Email Marketing – Automated campaigns via MailerLite with segmented lists
- Social Media – Unified posting schedule across Facebook, Instagram, and LinkedIn
- SMS Marketing – Direct updates for loyal readers and event attendees
- Chatbots – Automated responses for FAQs and event info
- In-store Kiosks & POS Systems – Synced for book signings and merchandise sales
- E-commerce Stores – Integrated sales via Shopify and WooCommerce
- KDP & Amazon Ads (ADX) – Direct book promotion with analytics tracking
- Podcasting Platforms – Syndicated content to reach a wider audience
Technology highlights:
- Custom API integrations for cross-platform data flow
- Automation scripts to reduce manual work and prevent errors
- Analytics dashboards to track performance across every channel
Connected Customer Touchpoints
The Results
- Retention rates up to 93%
- Customer satisfaction significantly improved through consistent messaging and faster responses
- Audience growth across multiple platforms with better cross-promotion
- A fully automated system that freed up time for creative work and client engagement
Automated Systems Improve Results
Why It Worked
We understand that omnichannel isn’t just about technology — it’s about customer experience. By combining data movement, automation, and deep client understanding, we created an integrated ecosystem where every channel works together like a well-rehearsed band (minus the drummer jokes).
Let’s Make Your Channels Work Together
Whether you’re running a busy dental clinic, a pet care business, or building your personal brand as an author,
Tepui Cloud can help you streamline engagement, boost retention, and delight your customers.
📅 Book a Free Consultation and start connecting the dots today.